Communication Skills Training - Effective CommunicationCommunication Key Skills, this document outlines some of the pitfalls and bear traps that litter our everyday Business Communication Issues. Together with some useful approaches to Effective Communication. | ||
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How Communication HappensVerbal and Non-Verbal Communication Interpersonal skills. Everything communicates. Remember! If you aren't clear about what you mean and what your intention is, the other person (or people) could easily (and sometimes deliberately), misinterpret what you mean. What you do matters as much as what you say. It's now accepted that the words account for only 7-11% of a communication. Your behaviour will 'read' unconsciously to other people and you can certainly be more in charge of the reading matter! Language is one of the most powerful reflections of how we think and feel about ourselves and others. You need to be aware of the padding, justifications and excuses you use and whether they are appropriate. You can make a big impact simply by changing some of your language and developing your verbal skills, This way you can significantly improve your communication skills. Communication Cycle There is a neat communication cycle we've come across that can help you understand how to make communication work better. It means that you can take responsibility for every stage on the Communication Cycle: Spoken - Heard - Understood - Agreed To - Acted On - Implemented. Be aware of where you or others tend to fall off the cycle. Next page what gets in the way of effective communicationHome page good communication skills Read more about communication skills development and coaching tips @ Impact Factory Find Impact Factorys next available Open Communication Skills Course For Tailored Communication Skills Training see Communication Skills Training For One-to-One Communication Skills see Executive Coaching If you want some in-depth thoughts about Communication, read the Communication Skills articles on our Jolly Good Read page For an example a recent tailored programme see the Communication Skills Programme we run for Merrill Lynch |