Communication Skills Training - Effective CommunicationCommunication Key Skills, this document outlines some of the pitfalls and bear traps that litter our everyday Business Communication Issues. Together with some useful approaches to Effective Communication. | ||
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Conflict ResolutionConflict One of the purposes of conflict is to arrive at a resolution, so if you avoid conflict, the problem usually (though not always) gets worse. The earlier you can identify that there is a problem and intervene, the better it will be. Good communication skills require you to be able to resolve conflict. Agreement Find something (anything will do) in the other person's argument which you can genuinely agree with. This is a great way to take the wind out of someone's sails and ensure you don't get drawn into an insoluble argument. People usually won't listen until they feel heard. Bridge Building Really listen to what the other person is saying - they usually give a lot of information without realising it. Building bridges by making an offer can help enormously, as can changing what you want. 'I' not 'You' Use 'I' statements, not 'You' statements to avoid blaming. This also means that you take responsibility for how you feel, rather than making the other person responsible for making things all right for you. Next page improving communication skillsHome page good communication skills Read more about communication skills development and coaching tips @ Impact Factory Find Impact Factorys next available Open Communication Skills Course For Tailored Communication Skills Training see Communication Skills Training For One-to-One Communication Skills see Executive Coaching If you want some in-depth thoughts about Communication, read the Communication Skills articles on our Jolly Good Read page For an example a recent tailored programme see the Communication Skills Programme we run for Merrill Lynch |